Last Updated: September 2026

At Heathrow Roofing Supplies, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, place an order, request a quotation, arrange delivery or otherwise interact with our business.

This policy is intended to apply to customers, trade customers, website visitors and individuals who contact Heathrow Roofing Supplies.

1. Who We Are

Heathrow Roofing Supplies is a roofing supplies merchant serving customers in Heathrow, Slough, West London and surrounding areas.

Business Address:
5 Bristol Way, Stoke Gardens
Slough, SL1 3QE
United Kingdom

Telephone: (0175) 342-0298

For the purposes of applicable UK data protection legislation, Heathrow Roofing Supplies is responsible for deciding how and why your personal information is processed.

Where applicable, the business’s full legal name and registered details should also be included here.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact Information

This may include:

  • Full name 
  • Email address 
  • Telephone number 
  • Postal address 
  • Delivery address 
  • Billing address 

Order Information

When you purchase roofing products from us, we may collect:

  • Products ordered 
  • Order number 
  • Order value 
  • Delivery details 
  • Collection details 
  • Payment status 
  • Order history 
  • Returns and refund information 

We do not normally need to store your complete payment card details where payments are processed through a third-party payment provider.

Enquiry Information

If you contact us through our website, email, telephone or another communication channel, we may retain information relating to your enquiry, including your message, product requirements and relevant correspondence.

Trade Customer Information

For trade customers and business accounts, we may also collect information such as:

  • Company name 
  • Business address 
  • Business contact details 
  • Purchase history 
  • Trade account information 
  • Credit or payment information where applicable 

Website Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address 
  • Browser type 
  • Device type 
  • Operating system 
  • Pages visited 
  • Approximate location 
  • Website interaction information 
  • Date and time of visits 

The exact information collected depends on the technologies and analytics tools used on our website.

3. How We Collect Your Information

We may collect personal information when you:

  • Create or use an account; 
  • Place an order; 
  • Request a quotation; 
  • Contact us through our contact form; 
  • Send us an email; 
  • Call our team; 
  • Request information about a roofing product; 
  • Arrange delivery or collection; 
  • Register for a trade account; 
  • Subscribe to marketing communications; 
  • Submit a review or feedback; or 
  • Browse and interact with our website. 

We may also receive information from service providers involved in processing payments, deliveries, website hosting, analytics or other business operations.

4. How We Use Your Personal Information

We use personal information only where we have a lawful reason to do so.

Your information may be used to:

  • Process and fulfil orders; 
  • Arrange deliveries; 
  • Arrange Click & Collect orders; 
  • Process payments and refunds; 
  • Provide quotations; 
  • Respond to enquiries; 
  • Provide customer support; 
  • Manage trade accounts; 
  • Communicate with you about your order; 
  • Deal with returns, complaints and product issues; 
  • Provide information about products you have requested; 
  • Maintain and improve our website; 
  • Prevent fraud and misuse; 
  • Maintain appropriate business records; 
  • Meet legal and regulatory requirements; and 
  • Send marketing communications where permitted by law. 

The UK ICO recommends clearly explaining the specific purposes for processing personal information and the lawful basis relied upon for each purpose. 

5. Our Lawful Bases for Using Your Information

Depending on the circumstances, we may rely on one or more of the following lawful bases under UK data protection law.

Contract

We may need to process your information to fulfil a contract with you, such as processing an order, arranging delivery or providing a quotation you have requested.

Legal Obligation

We may process information where necessary to comply with legal or regulatory obligations, such as accounting, taxation or other legal requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided that these interests do not override your rights and interests.

This may include managing customer relationships, improving our services, maintaining website security and preventing fraud.

Consent

Where required, we may ask for your consent before using your information for a particular purpose, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

6. Marketing Communications

We may occasionally contact customers about products, offers, services or information that may be relevant to their previous enquiries or purchases.

Where consent is required, we will obtain it before sending relevant electronic marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

UK rules on electronic marketing are governed in part by the Privacy and Electronic Communications Regulations (PECR), alongside data protection requirements. 

7. Cookies

Our website may use cookies and similar technologies.

Cookies can help us:

  • Keep the website functioning correctly; 
  • Remember certain preferences; 
  • Understand how visitors use our website; 
  • Improve website performance; 
  • Analyze website traffic; and 
  • Support relevant website functionality. 

Some cookies may be strictly necessary for the operation of the website, while others may require your consent.

Where applicable, you can manage your cookie preferences through our cookie consent tool.

The ICO states that visitors should be informed about cookies, and non-essential cookies generally require user agreement before being used. 

8. Who We Share Your Information With

We may share relevant personal information with trusted third parties where necessary to operate our business.

These may include:

  • Payment processing providers; 
  • Delivery and courier companies; 
  • Website hosting providers; 
  • IT and technical service providers; 
  • Website analytics providers; 
  • Accounting and professional service providers; 
  • Fraud prevention services; 
  • Marketing service providers, where permitted; 
  • Manufacturers or suppliers where necessary to deal with a product or warranty enquiry; and 
  • Government, regulatory or law-enforcement authorities where legally required. 

We only share information where there is an appropriate reason and, where required, a lawful basis for doing so.

For example, a delivery company may receive your name, delivery address and telephone number so that your roofing supplies can be delivered.

9. Payment Information

When you make a payment through our website, your payment may be processed by a third-party payment provider.

We do not normally need to store your complete payment card number or security code.

Payment providers may process your information according to their own privacy policies and security requirements.

10. Delivery Information

To deliver roofing products to you, we may need to provide a delivery partner with information such as:

  • Your name; 
  • Delivery address; 
  • Telephone number; 
  • Order number; and 
  • Relevant delivery instructions. 

This information is used to arrange and complete your delivery.

For bulky or specialist roofing supplies, additional delivery information may be required to ensure suitable delivery arrangements.

11. Trade Accounts

If you apply for or maintain a trade account with Heathrow Roofing Supplies, we may collect additional business information.

This information may be used to:

  • Set up your trade account; 
  • Process orders; 
  • Manage agreed payment terms; 
  • Communicate with your business; 
  • Maintain account records; and 
  • Conduct appropriate credit or account checks where applicable. 

The information required will depend on the type of trade account and services requested.

12. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access; 
  • Loss; 
  • Misuse; 
  • Alteration; 
  • Disclosure; and 
  • Destruction. 

Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time will depend on the type of information and why we need it.

For example, order and transaction records may need to be retained for longer than a general website enquiry because of accounting, tax, legal and business record requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

The ICO advises organizations to explain their retention periods or the criteria used to determine how long personal data is retained. 

14. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

  • Ask for access to personal information we hold about you; 
  • Ask us to correct inaccurate or incomplete information; 
  • Ask us to delete your personal information in certain circumstances; 
  • Ask us to restrict how we use your information in certain circumstances; 
  • Object to certain types of processing; 
  • Request transfer of certain information to another organization where applicable; 
  • Withdraw consent where we rely on consent; and 
  • Make a complaint about how your personal information is being handled. 

These rights are subject to certain legal conditions and exemptions.

15. How to Make a Data Request

If you would like to exercise one of your data protection rights, please contact us.

Heathrow Roofing Supplies
5 Bristol Way, Stoke Gardens
Slough, SL1 3QE
United Kingdom

Telephone: (0175) 342-0298

Email: [Insert business privacy/contact email]

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or making changes to your records.

16. Complaints

If you have concerns about how we use your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

The ICO is the UK’s independent supervisory authority for data protection.

Information Commissioner’s Office (ICO)

17. Children’s Information

Our website and roofing supply services are intended primarily for adults, homeowners, trade customers, contractors and businesses.

We do not knowingly collect personal information from children for marketing or account purposes.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can investigate.

18. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, suppliers, payment providers or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business; 
  • Changes to our website; 
  • New services or technologies; 
  • Changes in how we process personal information; or 
  • Changes to applicable legal or regulatory requirements. 

The latest version will always be published on this page with the relevant Last Updated date.

We will take reasonable steps to bring significant changes to your attention where required.

The ICO recommends reviewing privacy information regularly and updating it when processing activities change. 

20. Contact Us

If you have any questions about this Privacy Policy or how Heathrow Roofing Supplies handles your personal information, please contact us.

Heathrow Roofing Supplies
5 Bristol Way, Stoke Gardens
Slough, SL1 3QE
United Kingdom

Telephone: (0175) 342-0298
Email: sales@heathrowroofingsupplies.co.uk