Heathrow Roofing Supplies
Last Updated: September 2026
1. About Us
Heathrow Roofing Supplies is a roofing supplies merchant serving customers across Heathrow, Slough, West London and surrounding areas.
Business Address:
5 Bristol Way, Stoke Gardens
Slough, SL1 3QE
United Kingdom
Telephone: 01753420298
Where required by law, our full legal business name, company registration number and VAT registration number will be displayed on our website and/or order documentation.
2. Using Our Website
You may use our website for lawful purposes only.
You must not:
• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our systems.
• Interfere with the operation or security of the website.
• Copy, reproduce or commercially exploit website content without our permission.
• Submit information that is false, misleading or inaccurate.
We reserve the right to restrict or suspend access where we reasonably believe the website is being misused.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images and prices displayed on our website are accurate and up to date.
However, manufacturers may occasionally change product packaging, colours, specifications or designs without notice.
Product images are provided for illustration and may not always represent the exact packaging or appearance of the item supplied.
Where a product has specific technical requirements, customers should check the manufacturer’s information and suitability before installation.
If you are unsure whether a product is suitable for your project, please contact our team before placing your order.
4. Product Availability
All products are subject to availability.
If an item becomes unavailable after you place an order, we will contact you as soon as reasonably possible and may offer:
• An alternative product;
• A revised delivery date; or
• A refund where the product cannot be supplied.
We reserve the right to correct obvious errors in product information or pricing.
5. Prices and VAT
All prices displayed on the website will be clearly identified as either including or excluding VAT, as applicable.
Where VAT applies, the applicable VAT amount will be shown before you complete your purchase.
Delivery charges and any other applicable charges will be clearly communicated before you place your order.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we will send an order confirmation acknowledging the details of your purchase.
An order is not necessarily accepted simply because you have received an automated order acknowledgement.
We reserve the right to refuse or cancel an order where:
• A product is unavailable;
• There is an obvious pricing or description error;
• We are unable to deliver to the requested location;
• Payment cannot be authorised;
• We reasonably suspect fraudulent activity; or
• There is another legitimate reason preventing us from fulfilling the order.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
7. Payment
Payment must be made using the payment methods available through our website or otherwise agreed with our team.
For trade account customers, payment terms will be subject to the individual account agreement.
Where a trade account has agreed credit terms, invoices must be paid within the agreed period.
We reserve the right to suspend credit facilities where invoices remain unpaid.
8. Delivery
We offer delivery services to selected areas, subject to product type, availability, order size and delivery location.
Delivery dates and times provided by us are estimates unless a specific delivery commitment has been agreed in writing.
Roofing products can be heavy, oversized or fragile. Delivery arrangements may therefore vary depending on the nature of the order.
Customers should ensure that:
• The delivery address is accurate.
• Someone is available to receive the delivery where required.
• There is suitable access for the delivery vehicle.
• The delivery area is reasonably safe and accessible.
• Any restrictions concerning access are communicated to us before delivery.
Additional charges may apply where special delivery arrangements are required.
9. Delivery Inspection
Customers should inspect products as soon as reasonably possible after delivery.
If goods appear damaged, incorrect or incomplete, please contact us promptly and provide photographs where appropriate.
Where possible, any visible damage should be noted with the delivery driver at the time of delivery.
Reporting an issue promptly helps us investigate and resolve it efficiently.
This does not affect any statutory rights that consumers have under UK law.
10. Returns and Cancellation
If you are a consumer purchasing goods online, you may generally have a legal right to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.
After notifying the seller of cancellation, consumers generally have a further 14 days to return the goods. Refunds are generally due within 14 days of receiving the returned goods or evidence that they have been returned, subject to the applicable rules.
Some products may be excluded from cancellation rights, including products that are:
• Made to the customer’s specifications;
• Bespoke or personalised;
• Cut or prepared specifically for the customer;
• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed; or
• Otherwise covered by a statutory exception.
Customers should contact us before returning an item so that we can provide the appropriate return instructions.
Nothing in these Terms & Conditions affects statutory consumer rights.
11. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrectly supplied or not as described, please contact us as soon as possible.
We will investigate the issue and, where appropriate, arrange a repair, replacement, refund or other appropriate remedy in accordance with applicable law.
Nothing in these Terms & Conditions affects your statutory consumer rights.
12. Roofing Product Suitability
Customers are responsible for ensuring that products are suitable for their intended application where they have selected the products themselves.
Roofing projects can involve important technical considerations, including:
• Roof type and construction;
• Existing materials;
• Dimensions and quantities;
• Installation method;
• Building regulations;
• Manufacturer requirements; and
• Compatibility between different products.
If you are uncertain about which product you require, we recommend contacting our team before purchasing.
Any advice provided by our team is intended as general product guidance and does not replace professional architectural, structural, building or roofing advice where such advice is required.
13. Installation
Unless expressly agreed otherwise in writing, Heathrow Roofing Supplies supplies products only and does not undertake responsibility for their installation.
The customer is responsible for ensuring that products are installed correctly and in accordance with applicable manufacturer instructions, regulations and industry requirements.
We recommend using appropriately qualified and experienced roofing professionals for installation where necessary.
14. Trade Customers
Trade customers may purchase products for use in commercial or professional projects.
Where a customer is purchasing wholly or mainly for business purposes, certain consumer protections may not apply in the same way as they do to consumers.
Any agreed trade account, credit facility, quotation or project-specific terms will apply alongside these Terms & Conditions.
Where there is a conflict between agreed written trade terms and these Terms & Conditions, the specific written agreement will take precedence to the extent of that conflict.
15. Quotations
Where we provide a quotation for roofing materials, the quotation will remain valid for the period stated on the quotation.
Unless otherwise specified, quotations are subject to product availability and manufacturer pricing.
A quotation does not constitute acceptance of an order until confirmed by us.
For larger projects, prices may be subject to changes in manufacturer costs, availability or delivery requirements before an order is confirmed.
16. Click & Collect
Where Click & Collect is available, customers will be notified when their order is ready for collection.
Customers collecting an order may be required to provide their order confirmation and suitable identification.
Customers are responsible for ensuring that their vehicle is suitable for safely transporting the products purchased.
Certain roofing materials may require an appropriate commercial vehicle or additional handling arrangements.
17. Manufacturer Warranties
Where a product is supplied with a manufacturer’s warranty, the terms of that warranty will be determined by the relevant manufacturer.
We will assist customers with warranty enquiries where reasonably possible.
Manufacturer warranties may have specific installation, registration, maintenance or product-use requirements.
18. Website Content and Intellectual Property
All website content, including text, graphics, photographs, logos, product information, layouts and other materials, belongs to Heathrow Roofing Supplies or its respective licensors unless otherwise stated.
You may view and use the website for personal or legitimate business purchasing purposes.
You must not reproduce, modify, distribute or commercially exploit our website content without written permission.
19. Website Availability
We aim to keep our website available and operating correctly. However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.
We may temporarily suspend the website for maintenance, updates, security work or other operational reasons.
20. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
We are not responsible for losses that arise from circumstances outside our reasonable control, including delays caused by severe weather, transport disruption, supplier issues, industrial disputes, power failures or other events beyond our reasonable control.
Nothing in these Terms & Conditions affects your statutory consumer rights.
21. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.
Such circumstances may include:
• Severe weather;
• Flooding;
• Road closures;
• Transport disruption;
• Supplier shortages;
• Industrial action;
• Fire;
• Natural disasters;
• Government restrictions; or
• Other events outside our reasonable control.
We will make reasonable efforts to minimise any resulting delay.
22. Privacy and Personal Information
We collect and process customer information in accordance with our Privacy Policy.
Personal information may be used to process orders, arrange deliveries, provide customer support, process payments and communicate with customers about their purchases.
Please refer to our Privacy Policy for full details of how personal information is collected, stored and used.
23. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.
The latest version will be published on this page with the relevant Last Updated date.
The Terms & Conditions applicable to an order will be those in force at the time the order is placed, unless a change is required by law.
24. Complaints
We aim to provide a high standard of customer service.
If you have a complaint about a product, order, delivery or our service, please contact us first so that we can investigate and try to resolve the matter.
Heathrow Roofing Supplies
5 Bristol Way, Stoke Gardens
Slough, SL1 3QE
United Kingdom
Tel: 01753420298
Please provide your order number and as much information as possible when contacting us about an existing order.
25. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights available to consumers under applicable law.
Contact Us
If you have any questions regarding these Terms & Conditions, your order or our products, please contact our team.
Heathrow Roofing Supplies
5 Bristol Way, Stoke Gardens
Slough, SL1 3QE
United Kingdom
Telephone: 01753420298
We’re here to help with your roofing supply requirements.
